> For the complete documentation index, see [llms.txt](https://docs.codemate.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.codemate.ai/policies/refund-policy.md).

# Refund Policy

At CodeMate, your satisfaction is our priority. If you are not fully satisfied with your purchase, you can request a refund under the following terms:<br>

* To initiate a refund, please email us at <contact@codemate.ai> within 14 days of your purchase date.
* Refund requests submitted after 14 days of the purchase will not be eligible for a refund.
* Upon receiving a valid request, we will process the refund within 7–14 business days.
* Please note that payment gateway fees are non-refundable and will be deducted from the refunded amount.

For any questions or concerns regarding refunds, feel free to reach out to our support team.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.codemate.ai/policies/refund-policy.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.