Troubleshooting & FAQs
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Last updated
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Some common issues and how to resolve them.
Try the following steps:
Reload or restart VS Code.
Make sure VS Code is updated to the latest version.
Make sure the extension is updated.
Log out of the extension and log back in to see if the issue gets resolved.
Reinstall the extension.
Check for any conflicting extension or processes on your computer that might be blocking CodeMate from working properly.
Check if the issue is with a particular feature or all features across the extension.
If nothing works, please raise a support ticket on our with all details & we will take a look.
Try the following steps to fix any issues with the CodeMate Web App:
Log out of the app and log back in.
Perform a Hard Refresh by holding Shift and clicking on F5.
Check if the issue still exists by trying in Incognito Tab or another browser.
Check your internet connection.
Make sure your browser is updated to the latest version.
Clear site cache and cookies for
Go through the following list of actions to hunt for any local issues:
Make sure all dependencies are installed (Node.js, NPM).
Make sure you are logged in to your account.
Start a new instance of terminal & try running the the cli again.
Reinstall the cli by using npm uninstall & then npm install commands.
Make sure the CLI is installed globally & not just for a given project.
Make sure your terminal shells are fully updated.
These steps should resolve most issues. If they are not fixed yet, please open a support ticket on our & we will be happy to assist.
If these steps still result in an error, please raise a ticket on our & we will get in touch.
FAQs are live on our website: