⁉️Troubleshooting & FAQs

Some common issues and how to resolve them.

CodeMate VS Code extension won't load or work properly

Try the following steps:

  • Reload or restart VS Code.

  • Make sure VS Code is updated to the latest version.

  • Make sure the extension is updated.

  • Log out of the extension and log back in to see if the issue gets resolved.

  • Reinstall the extension.

  • Check for any conflicting extension or processes on your computer that might be blocking CodeMate from working properly.

  • Check if the issue is with a particular feature or all features across the extension.

If nothing works, please raise a support ticket on our Discord Server with all details & we will take a look.

Issues with CodeMate Web App

Try the following steps to fix any issues with the CodeMate Web App:

  • Log out of the app and log back in.

  • Perform a Hard Refresh by holding Shift and clicking on F5.

  • Check if the issue still exists by trying in Incognito Tab or another browser.

  • Check your internet connection.

  • Make sure your browser is updated to the latest version.

  • Clear site cache and cookies for app.codemate.ai

These steps should resolve most issues. If they are not fixed yet, please open a support ticket on our Discord Server & we will be happy to assist.

Issues with CodeMate CLI

Go through the following list of actions to hunt for any local issues:

  • Make sure all dependencies are installed (Node.js, NPM).

  • Make sure you are logged in to your account.

  • Start a new instance of terminal & try running the the cli again.

  • Reinstall the cli by using npm uninstall & then npm install commands.

  • Make sure the CLI is installed globally & not just for a given project.

  • Make sure your terminal shells are fully updated.

If these steps still result in an error, please raise a ticket on our Discord Server & we will get in touch.


FAQs are live on our website: https://codemate.ai

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